Thank you for shopping with Ilsami LLC! Below are our refund policies for your convenience.

  1. Return Request
    If you are not satisfied with your purchase, you may return it within 30 days of receipt. Please ensure the item is unused and in its original packaging for a refund.
  2. Refund Conditions
    We will accept returns and issue refunds in the following circumstances:

The item is defective or damaged.

The item does not match your order.

The item was damaged during shipping.

Proof of purchase (e.g., order number and email address used for purchase) is required for us to process your refund request.

  1. Return Process
    To request a refund, please follow the steps below:

Please email heather@ilsamillc.shop and state the reason for your return and your order information.

Our customer service team will confirm your request and provide a return address and instructions.

Please return the item according to our instructions. Shipping costs are at your own expense, unless the item is defective. 4. Refund Processing
Once we receive the returned item and verify its condition, the refund will be processed to your original payment account within 5-10 business days. Please note that bank processing times may be delayed.

  1. Non-Returnable Items
    The following items may not be eligible for a refund:

Special sale items (if indicated as non-returnable).

Damaged items.

Personalized items.

  1. Shipping Costs
    Please note that original shipping costs are generally non-refundable unless the return is due to an error on our part or a defective item.
  2. Customer Support
    If you have any questions regarding refunds or returns, please feel free to contact our customer service team. We will be happy to assist you.

Thank you for your support and understanding of Ilsami LLC! We look forward to continuing to provide you with quality products and services.